Frequently asked questions
You get 30 days to return your travel pillow, as long as it comes back showing no signs of wear. The included earplugs and sleep mask just need to stay unused and in original packaging to qualify. Start a return here.
Order by 1:00 PM ET and your pillow ships the same day. Orders placed after that ship the next business day, and arrive in 5-7 business days via standard shipping. Need it faster? Expedited shipping is available at checkout.
Firm enough to actually hold your head up - that's the point. Nimbus is built to support your neck while seated, not sink flat like a soft cushion that leaves you slumping by minute twenty.
Yes. The sculpted sides and adjustable strap cradle your head whether you lean forward, sideways, or back, so you stay supported no matter how you actually fall asleep on a plane.
Yes. The hard case is compact enough to fit inside any carry-on, and clips to the outside of your bag or backpack if you'd rather save the space.
Accidents happen. Add the optional 2-year Protection Plan at checkout, and if your pillow or case gets damaged, we send a full replacement free, no questions asked. See what's covered.
Full replacement of your pillow and case for 24 months if a zipper fails, the case cracks, or the pillow loses its shape or tears - no return required, nothing to send back. It doesn't cover lost items, misuse, or normal wear after 24 months. See full coverage details.