Frequently asked questions
What makes the Nimbus travel pillow different?
Nimbus is designed for real support, not bulky cushioning. Its sculpted ergonomic shape and adaptive memory foam maintain proper neck alignment while sitting upright, reclined, or resting mid-flight - without taking up unnecessary space.
Does the pillow come with any accessories?
Yes. Every Nimbus order includes a premium hard travel case, a sleep mask, and earplugs - all included at no additional cost.
Can I use Nimbus for long-haul flights?
Absolutely. Nimbus is built for extended use and long-haul travel, providing consistent support whether you’re resting for minutes or hours.
How big is the case? Will it fit in my bag?
The compact hard case is designed to fit easily inside most carry-ons and backpacks. It also features a snap-on strap so you can attach it directly to your luggage.
Is the cover washable?
Yes. The outer cover is removable and machine washable. We recommend washing on a gentle cycle and air drying.
Do you offer free shipping?
Free shipping is available on all U.S. orders. International rates vary and will be shown at checkout.
How long does shipping take?
Orders typically ship within 1-2 business days. Once shipped, you’ll receive tracking information via email.
What is your return policy?
We offer a 30-day risk-free return policy. If Nimbus isn’t right for you, you can return it within 30 days of delivery.
How do I contact support?
You can reach us anytime at [email protected]. We respond within one business day.
Still have questions? Reach out anytime - we’re happy to help.