Shipping policy
Last updated: December 2025
At Nimbus, we’re committed to delivering a smoother, more comfortable travel experience from the moment you place your order. Below is everything you need to know about how we ship your Nimbus Travel Pillow.
Processing Times
Orders are processed within 1–2 business days (Monday–Saturday).
You’ll receive an order confirmation email immediately after checkout, followed by a shipping confirmation with tracking once your package is on its way.
Shipping Times & Rates
We offer the following delivery options:
United States
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Standard Shipping (3–7 business days) – Free
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Expedited Shipping (2–3 business days) – Optional upgrade at checkout
International
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Shipping costs and delivery times vary by country and will be shown at checkout.
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Please note: customs fees, import duties, or VAT may be charged by your local government. These are the responsibility of the customer.
Tracking Your Order
Once your order ships, you’ll receive a tracking link via email.
Tracking may take up to 24 hours to update after the carrier scans your package.
Incorrect or Incomplete Addresses
Please double-check your shipping details at checkout.
If an address is entered incorrectly and your package is returned to us, we can reship it, but additional shipping fees may apply.
Lost or Stolen Packages
If your package shows as “delivered” but you did not receive it, please:
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Check with household members or neighbors
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Verify the shipping address on your order
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Contact the carrier to open an inquiry
If it still cannot be located, email us at [email protected] and we’ll help resolve it.
Questions?
We’re here to help.
Reach out anytime: [email protected]