Refund policy
At Nimbus, we want you to feel completely confident in your purchase. If your travel pillow or accessories aren’t what you expected, we’re here to help.
30-Day Risk-Free Returns
You can return your order within 30 days of delivery for a full refund - no questions asked.
To qualify:
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Items must be in like-new condition
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Include the original case, accessories, and packaging
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Provide your order number or email used at checkout
Start a return by contacting us at [email protected].
Exchanges
If you'd prefer to exchange your item for a different color or replacement, we’re happy to help. Exchanges ship out as soon as your original item is received.
Refunds
Once your return is inspected, refunds are issued back to your original payment method within 3–5 business days.
Depending on your bank, processing times may vary slightly.
Damaged or Defective Items
If your product arrived damaged or you believe it has a defect, contact us within 7 days of delivery. We’ll replace it at no cost.
Send a photo and your order details to:
[email protected]
Non-Returnable Items
For hygiene reasons, the following cannot be returned once opened:
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Eye masks
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Ear plugs
These are included as free gifts.
Late or Missing Refunds
If you haven’t received a refund yet:
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Check your bank or credit card account
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Contact your card provider—processing can take time
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If the refund still isn’t showing, email us and we’ll look into it