Refund policy
At Nimbus, we want you to feel completely confident in your purchase. If your travel pillow or accessories aren't what you expected, we're here to help.
30-Day Returns
You can return your order within 30 days of delivery for a full refund.
To qualify:
- Items must be in like-new condition
- Include the original case, accessories, and packaging
- Provide your order number or email used at checkout
US Orders
Returns are free. Start a return by filling out this Return Form and we'll send you a prepaid return label.
International Orders
International customers are responsible for return shipping costs. We will provide a return shipping label and once we receive and inspect your return, we'll issue a refund for the difference of the product price to your original payment method.
Refunds
Once your return is inspected, refunds are issued to your original payment method within 1-3 business days. Processing time may vary by bank.
Damaged or Defective Items
If your product arrived damaged or has a defect, contact us within 7 days of delivery. We'll replace it at no cost regardless of your location. Send a photo and your order details to [email protected].
Non-Returnable Items
For hygiene reasons, eye masks and ear plugs cannot be returned once opened. These are included as free gifts with your order.
Late or Missing Refunds
If you haven't received your refund: check your bank account, then contact your card provider. If it's still missing, email us and we'll look into it.