Nimbus Protection Plan
We built the Nimbus to last.
We built the Nimbus to last.
We built this for everything else.
Travel is unpredictable. Your Nimbus is covered for 24 months, no hoops, no hassle.
In plain terms: if your Nimbus pillow or case breaks during normal use within 24 months of the order date, we send a full replacement, free, no return required.
What's coveredReal damage. Real replacement.
- ✓Zipper failure on the pillow or hard case
- ✓Cracked, or broken hard case shell
- ✓Pillow has lost its shape or no longer holds support
- ✓Tears or holes in the pillow
The exceptions, spelled out.
- ×Lost or stolen items: we need to see the damaged product to replace it
- ×Damage caused by intentional misuse, abuse, or neglect
- ×Normal wear and tear after the 24-month coverage period ends
- ×Claims submitted without a clear photo of the damage
Everything in one place.
Coverage period
24 months from date of order
Claims allowed
1 per plan purchased
Proof required
1 clear photo of the damage
Replacement
Full pillow + case, same color when available
Return required
No, keep the original
Shipping
Free
Transferable
No, tied to the original order
Region
United States only
Three steps. That's it.
1
Email us
Send a message to [email protected] with your order number and a quick description of what broke.
2
Attach one photo
A clear shot of the damage is all we need, no receipts, no forms.
3
We ship your replacement
A new pillow and case is on its way. No return necessary, you keep the original.
Additional terms
This plan has no cash value and can't be redeemed for a refund. It covers one replacement claim per pillow protected under the plan. If your original color or style has been discontinued, Nimbus will offer the closest available match or store credit for the plan's purchase price.