Frequently Asked Questions

Yes. The structured memory-foam core holds its shape in either position, so you get the same support whether you're sitting upright for takeoff or fully reclined for the rest of the flight - unlike foam-ring pillows that collapse the moment you shift.

Most travel neck pillows are floppy foam rings that collapse within an hour. Nimbus uses a structured ergonomic core that supports your head from multiple angles and holds its shape for the entire flight, then packs into a hard case instead of getting crushed loose in your bag.

Yes - a $20 hard-shell case, a $4 sleep mask, and $1 earplugs. A $25 value, included free with every pillow. Nothing to add to your cart, nothing to upgrade.

Yes for the pillow itself - it wraps around your neck, not your face, so glasses are never in the way. The included sleep mask has a contoured eye design rather than a flat one, which most glasses-wearers find more comfortable, though fit can vary depending on your frames.

One size, designed to fit most adults. The adjustable strap lets you tighten or loosen the fit, so it adapts to different neck sizes rather than needing multiple sizes.

Yes. Nimbus is built specifically for long-haul flights and red-eyes: the ergonomic core supports your neck through hours of sitting, so you land rested instead of stiff.

Yes. The hard case fits inside any carry-on, backpack, or personal item, and clips to the outside of your bag with the built-in strap if you'd rather save the space.

Yes. Remove the outer cover and machine wash it whenever it needs a refresh, then air dry to keep the fabric in shape. Spot clean the memory-foam core instead of washing it, so it keeps its support.

Yes. Every U.S. order ships free, no minimum required.

Order by 1:00 PM ET and your pillow ships the same day. Orders placed after that ship the next business day, and arrive in 3-7 business days via standard shipping. Need it faster? Expedited shipping is available at checkout.

Yes. International shipping costs and delivery times vary by country and are shown at checkout. Customs fees, import duties, or VAT may be charged by your local government and are the responsibility of the customer.

Once your order ships, you'll receive a tracking link by email. It can take up to 24 hours after the carrier scans your package for tracking to update.

Full replacement of your pillow and case for 24 months if a zipper fails, the case cracks, or the pillow loses its shape or tears - no return required, nothing to send back. It doesn't cover lost items, misuse, or normal wear after 24 months. See full coverage details.

If your pillow arrives defective or damaged in shipping, we'll replace it free of charge - that's covered regardless of whether you added the Protection Plan. The Protection Plan specifically covers damage or wear that happens after normal use, like a zipper failing or the case cracking down the road.

You have 30 days to return your pillow, as long as it comes back showing no signs of wear. The included earplugs and sleep mask just need to stay unused and in original packaging to qualify. Fill out our return request form with your order number and we'll email you a prepaid return label.

Yes. At checkout, Shop Pay lets you split your order into 4 interest-free installments, with no impact on your credit.

Email [email protected] and expect a reply within one business day - real people, not a bot.