Frequently Asked Questions

Nimbus is for travelers who refuse to arrive exhausted. If you fly long-haul, take red-eyes, or just want to actually sleep sitting up instead of nodding into the seat next to you, it's built for you.

Most travel neck pillows are floppy foam rings that collapse within an hour. Nimbus uses a structured ergonomic core that supports your head from multiple angles and holds its shape for the entire flight, then packs into a hard case instead of getting crushed loose in your bag.

Yes - a $20 hard-shell case, a $4 sleep mask, and $1 earplugs. A $25 value, included free with every pillow. Nothing to add to your cart, nothing to upgrade.

Yes. Nimbus is built specifically for long-haul flights and red-eyes: the ergonomic core supports your neck through hours of sitting, so you land rested instead of stiff.

Yes. The hard case fits inside any carry-on, backpack, or personal item, and clips to the outside of your bag with the built-in strap if you'd rather save the space.

Yes. Remove the outer cover and machine wash it whenever it needs a refresh, then air dry to keep the fabric in shape. Spot clean the memory-foam core instead of washing it, so it keeps its support.

Yes. Every U.S. order ships free, no minimum required.

Order by 1:00 PM ET and your pillow ships the same day. Orders placed after that ship the next business day, and arrive in 5-7 business days via standard shipping. Need it faster? Expedited shipping is available at checkout.

Full replacement of your pillow and case for 24 months if a zipper fails, the case cracks, or the pillow loses its shape or tears - no return required, nothing to send back. It doesn't cover lost items, misuse, or normal wear after 24 months. See full coverage details.

You have 30 days to return your pillow, as long as it comes back showing no signs of wear. The included earplugs and sleep mask just need to stay unused and in original packaging to qualify. Fill out our return request form with your order number and we'll email you a prepaid return label.

Email [email protected] and expect a reply within one business day - real people, not a bot.